1. Our 7-Day Money-Back Promise
We stand behind the 99.99% stability of our streaming network. Every 3-month, 6-month (+1 month free), 12-month (+3 months free), and Multi-Screen subscription purchased on our official pricing page is protected by a comprehensive 7-calendar-day money-back guarantee starting from the moment your credentials are delivered.
2. Eligibility for Full Refund
- Your refund request is submitted within 7 calendar days of your initial purchase date.
- If you experience technical playback or device configuration issues, our 24/7 engineering team will gladly attempt a quick troubleshooting session first—and if you are still unsatisfied for any reason within the 7-day window, we issue a 100% refund immediately.
3. Simple Refund Process
To request a refund, simply message our 24/7 Instant Live Chat Support desk or email [email protected] with your order email address. Approved refunds are processed back to your original payment method within 1 to 3 business days with zero restocking or administrative fees.
4. Exceptions After 7 Days
Because subscription passes are prepaid digital credentials with dedicated CDN port reservations, refund requests submitted after the 7-day guarantee period has elapsed are not eligible for full cash refunds, though we continue to provide 100% free technical support and line replacements throughout your entire subscription duration.