1. Data Collection & Minimalist Privacy Architecture
At IPTV LevelUp (iptv-levelup.us), protecting the privacy of our subscribers is a foundational commitment. We collect only the minimum personal information necessary to provision your M3U and Xtream Codes API credentials, process your order, and deliver 24/7 customer support:
- Account & Delivery Information: Your email address, chosen plan duration, and optional Smart TV / MAG device MAC address solely for playlist activation.
- Payment Verification Metadata: All transactions are processed through PCI-DSS Level 1 compliant third-party payment gateways using 256-bit SSL encryption. We never store raw credit card numbers on our servers.
- Technical Telemetry: Aggregate server load metrics to maintain 99.99% uptime across our anti-buffer nodes. We do not log or sell individual viewing histories.
2. Cookies & Analytics Usage
We use lightweight session cookies and Google Analytics 4 (`G-H8QJ1RQ153`) to understand aggregate site traffic, page load performance, and device compatibility trends. For detailed information on managing browser cookies, please review our Cookie Policy.
3. Third-Party Services
To provide instant live support, our website integrates the Tawk.to live chat widget. When you initiate a support conversation on our Contact Us page, your chat transcript is used strictly to resolve your technical or billing inquiry. We never sell, rent, or trade customer email lists to third-party data brokers.
4. Your GDPR & CCPA Privacy Rights
Whether you reside in the United States, the European Economic Area, the United Kingdom, or Canada, you have the right to request access to, correction of, or permanent deletion of your personal account records at any time.
5. Contact Our Data Protection Desk
For any privacy-related requests regarding your account, please contact our Data Protection Officer at [email protected] or via our 24/7 Live Chat Support desk.